October 25, 2013 | In: Technology

Why Is It So Hard to Cancel An Account with a Hosting Company?

Due to the nature of my job, I deal with many hosting companies – and every year I cancel about 2 accounts, and let me tell you this, it’s never a pleasurable experience.

In fact, every time I cancel an account something happens:

  • Nobody gets back to me and I need to find alternate means to reach out for help.

  • Somebody responds – but tells me that to cancel an account I need to send a fax or perform another impossible task.

  • Somebody responds – but tells me that they can’t cancel the account now, and I need to wait just a few days before the billing cycle ends and ask them again (so that they can ding me for another year or month in case I forget).

  • Somebody responds – but asks me for super secret information that I haven’t entered in their system in the first place.

  • Somebody responds – and tells me that my cancellation request was forwarded to someone else, who gets back to me in a few days and tells me that the cancellation request was forwarded to someone else (this can go on forever).

  • Somebody calls and tries to keep me as a client and promises to “make things right”, after delivering (in most cases) a really horrible/careless service for a year or more.

  • Somebody responds and tells me that the account is cancelled. But, come the next billing cycle, my credit card is charged so I need to contact them to fix the issue.

The list is endless to how many things can go wrong when cancelling a hosting account. The point is, most hosting companies try all the tricks in the world to make you desperate so that you can start wondering whether it was a good move for your sanity and health to even think about cancelling the account.

Well, if you’re stuck with one of these many horrible companies out there, then you can try one of the following solutions:

  • Call the bank and block any future charges from them, and reverse previous fraudulent charges.
  • Change your credit card.

  • Report them or threaten to report them to local authorities.

Bad hosting companies are abundant in this day and age, and, if you’re stuck with one of them, then try the above tips if all else fails!

This article (as well as all other articles on this website) is an intellectual property and copyright of Fadi El-Eter and can only appear on fadi.el-eter.com.

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